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Webserver Updates and Patches

Freshop will be performing webserver updates and patches the second Wednesday and Thursday of every month between 3am and 5am EST.

This will result in momentary downtime for your web application of less than 5 minutes. These updates and patches ensure that our webserver is up to date with all security and vulnerability patches, is required for PCI compliance, and as part of NCR general security policies. The updates and patches are applied to the operating system and software modules that run as part of hosting your website.

    • Recent Articles

    • Product Editor

      Overview Product editor allows you to see all of your products in one place.  A list will display based on popularity/movement within the store. You can search for a particular item, filter to view a list of only items with missing images, verify ...

    • How to Create a Department Banner

      Create a Department Banner Banners can be added per department categories on WordPress sites with the following instructions: Step 1 1. Login to the store's WordPress site 2. Select Departments from the menu 3. Select Add New 4. Fill in the ...

    • Carousel Offerings

      Overview Freshop offers multiple carousels that can be displayed on your site. Below is a list that you can review with criteria for each of them. How to enable carousels Option 1 If you are onboarding and want to enable carousels send your Account ...

    • Badging with Shelf Tag Ids

      You can use Shelf Tag Id's two ways 1. You can provide a "shelf_tag_ids" field in your data If you are sending in your data file You will need to add the 'tag_id' field at the end (see list below) and notify Freshop ...

    • How to Customize Order Instructions & Fulfillment Directions

      Overview On the Confirmation page at the end of checkout, as well as in the Confirmation email (the 1st email that the customer receives which is in the default templates for most stores), you can customize the messages using two SPCs (Service ...

    • Popular Articles

    • Payeezy v2: Merchant Account Setup: CVV2 Verification Enabled by Store

      To help in preventing fraud, merchants will want to enable the CVV2 verification when setting up their Payeezy v2 credentials via the Merchant Payeezy Portal. Please follow the below steps for enabling CVV2 acceptance:  Log in as an administrator to ...

    • How to Replace/Update Circular Pages

      1. Go to admin.freshop.com. 2. Select Circulars from left navigation menu, then select Circular Page. 3. Select the Top level to change ads for all stores or select the specific store to just change that one. 4. Select the correct Ad date. 5. Select ...

    • Bag Tag Printer Supported Device Guide

      Bag Tag Printers and Labels We currently support the following printers for printing bag tags from the Freshop Admin and Freshop for Stores App.  Bag tags can be customized to your in store locations. Brother QL-710W Discontinued QL-810W QL-820NWB ...

    • How to Create a Department Banner

      Create a Department Banner Banners can be added per department categories on WordPress sites with the following instructions: Step 1 1. Login to the store's WordPress site 2. Select Departments from the menu 3. Select Add New 4. Fill in the ...

    • Freshop Referral Program

      Overview Let your customers spread the word for you!  Set set up a referral program on your site to allow existing customers to share their love for online shopping and get money back when they do. Create a Landing Page Start by setting up a landing ...