Circular Files (Pages)

Circular Files (Pages)


All PDFs and Offer files are required by Freshop 3 days prior to the ad’s start date (if we are making it clickable).

You can access this section in the Freshop Admin by going to Circulars > Circular Files (Pages).






In this section, you can access the pages of your current circular ad and review at a glance any errors with the ad. You can view each page individually.

First, search for your store using the Select Store drop down menu. This will bring up a list of all pages associated with your current ad, as well as the stores that will use the ad.

Freshop Circular Files (Pages) displaying all pages associated with a current ad.


When you click on the link in the name column, you will be taken to the actual circular ad page.


On each page, you will see green check marks for all spots that have a valid offer and have products tied to them. You can click on any spot with this green check marks to see the offer and products associated.




A red triangle appears on any spot that does not have a relevant offer connected to it. This is typically due to there being no relevant offer in the offer file(s).

An example of a circular spot that has an error.


You can click on the spot to search for an offer or product to associate with it. If your offer file does not contain a relevant offer for this spot, you will need to re-upload a corrected offer file via FTP and submit a ticket at https://support.freshop.com/ to have the file re-imported.   
Window to search for offers to associate with a spot.

You will only be able to see the offer if it was sent in your offer file and is in our system.

You can see in the box on the right, there is an offer associated with this particular spot (“$5.99 OR 2 for $5.99 OR 50%), but it does not match the ad itself.

You can search for the relevant offer by using the “Search Offers” box. This will bring up any offers in your file that match your search criteria. You can search using the text in the ad or the brand.

Please ensure that you use the same names for products across the files you send to us.
If you do not see the correct offer, you will need to update your offer file and re-upload it to the FTP. Then, submit a help ticket at https://support.freshop.com to re-import your file.

Window to search for offers to associate with a spot.


From the list that appears, you can scroll and select the correct offer by clicking on the check box to the right.

Start your search with the Offers tab to find the relevant offers. Products will be hooked automatically when a relevant offer is selected.

Once you select the product or offer, the spot on the circular should show a green check mark.


You can go through each page of your circular to address offer and product issues. Select Process to refresh the platform. If you need to replace the entire page, you can select Replace and upload a new JPG. Instructions on how to do this can be found here.





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