Freshop Status Portal

Freshop Status Portal

Overview

We have a Freshop Status Portal that we encourage you to visit if you have any questions about the status of Freshop systems. The portal is updated as we detect issues/outages: https://status.freshop.com/

 

The portal provides instant access to Freshop's Operational Status broken down by:

 

  1. Overall
  2. Freshop Admin
    1. Freshop Admin for Web
    2. Freshop for Stores App (iOS)
    3. Freshop for Stores App (Android)
  3. Freshop API
  4. Freshop Workers
  5. Website Hosting
  6. Payment Gateways
  7. Outbound Email
  8. Outbound SMS
  9. POS Integration
  10. Loyalty/Digital Coupon
  11. Last Mile

 

We are also displaying live Response Time and Latency graphs showing:

 

  1. Freshop API Response Time
  2. Freshop Worker – File Processing Latency

 

Past Incidents are listed at the bottom of the page with detailed information about issues and their associated resolutions by date and time.


We welcome your feedback and hope this page will become your go-to when you have questions about the current operational status.


How to receive automated status notifications

We automate outbound status notifications so that you will be notified as soon as possible when we are experiencing issues. 

Anyone that wishes to receive these emails is encouraged to sign up by subscribing to Freshop Status Notifications from admin.freshop.com (in order to receive notifications you must already have an admin account created): 

1. You must have an account with our status portal. Create a free account on our support portal.
2. Go to admin.freshop.com and login

3. Click the drop-down arrow to the right of your name (top right corner)

4. Select Profile 
5. Select Freshop Status Notification under the Notifications section 

Help

For assistance, please submit a ticket on our Retailer Portal. 

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