Freshop Status Portal

Freshop Status Portal

Overview

We have a Freshop Status Portal that we encourage you to visit if you have any questions about the status of Freshop systems. The portal is updated as we detect issues/outages: https://status.freshop.com/

 

The portal provides instant access to Freshop's Operational Status broken down by:

 

  1. Overall
  2. Freshop Admin
    1. Freshop Admin for Web
    2. Freshop for Stores App (iOS)
    3. Freshop for Stores App (Android)
  3. Freshop API
  4. Freshop Workers
  5. Website Hosting
  6. Payment Gateways
  7. Outbound Email
  8. Outbound SMS
  9. POS Integration
  10. Loyalty/Digital Coupon
  11. Last Mile

 

We are also displaying live Response Time and Latency graphs showing:

 

  1. Freshop API Response Time
  2. Freshop Worker – File Processing Latency

 

Past Incidents are listed at the bottom of the page with detailed information about issues and their associated resolutions by date and time.


We welcome your feedback and hope this page will become your go-to when you have questions about the current operational status.



How to receive automated status notifications

We automate outbound status notifications so that you will be notified as soon as possible when we are experiencing issues. 

Anyone that wishes to receive these emails is encouraged to sign up by subscribing to Freshop Status Notifications from admin.freshop.com (in order to receive notifications you must already have an admin account created): 

1. You must have an account with our status portal. Create a free account on our support portal.
2. Go to admin.freshop.com and login

3. Click the drop-down arrow to the right of your name (top right corner)

4. Select Profile 
5. Select Freshop Status Notification under the Notifications section 

Help

For assistance, please submit a ticket on our Retailer Portal. 

    • Related Articles

    • Freshop Express: Getting Started

      Welcome to Freshop Express! As a way of getting on board quickly, we have a few things that we need you to do to begin the process. 1. Create a Freshop Support Portal Account Please create an account at https://support.freshop.com/. This will allow ...
    • Freshop Express: Next Steps

      You have been notified through the Freshop Express - Registration email that your store is now up on the Freshop Groceries App and Website - what are your next steps?  Next Steps 1. Account Setups The first thing is to make sure that you have ...
    • Freshop/DoorDash Drive Support Flow—NEW

      Below you will find support contact information and best practices for when to use each available option. Please Note: For orders that are outside the 2 hour pickup time - any edits/changes can be made by the Store Operator directly in the DoorDash ...
    • DoorDash: Drive Portal Guide—NEW

      Please Note: The phone number in Contact Support at the top of an order is NOT the number store operators should be contacting for issues. Please use the DoorDash 24-hour live support phone number of (855) 652-5139 for live orders and the Freshop ...
    • COVID-19 Support from Freshop

      Freshop is getting lots of experience on COVID-19 for online that we may be able to help with. Here are some highlights: Products Freshop can set all products to a max of 3 per order, or by item, including with badges on products to indicate limits, ...