Personal Shopper Job Description

Personal Shopper Job Description

We generally recommend that you look within your organization for a person that you think will be a Store Manager in 10 years. The below job description may be helpful in filling this position. 

JOB PURPOSE:


Shop for our Online Grocery customer while providing only the best quality product in an organized and efficient manner. The Personal Shopper will primarily be responsible for picking orders. The Personal Shopper will demonstrate the company’s core values, purpose, priorities and performance standards in this role to grow sales.

BASIC DUTIES/RESPONSIBILITIES:

  • Responsible for picking the product for customer's online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following customers notes, both written and verbal.
  • Follows all processes set forth by the company such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly.
  • Offers suitable substitutions that make sense when items are out-of-stock. Record the reason for the out of stock on the handheld device.
  • Relays order information to customers as needed.
  • Assist with quickly retrieving orders from staging location(s) upon customer arrival, process payment and coupons, and load groceries into customer’s vehicle while informing customers of any order modifications and offering a surprise and delight to customers.
  • Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies.
  • Provide in-store and online support for customer inquiries as they relate to Online Grocery.
  • Report pricing, item location, and incorrect temperature discrepancies to appropriate parties.
  • Performs all other duties and tasks assigned by Management.

QUALIFICATIONS:

  • Friendly, energetic and outgoing personality
  • Effective and articulate communication skills
  • Basic PC/App skills
  • Basic math skills (adding and subtracting)
  • Ability to work without supervision
  • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
  • Ability to bend, kneel and stand for extended periods of time
  • Ability to stand for extended periods of time and walk constantly
  • Ability to perform multiple tasks, simultaneously, while meeting/exceeding productivity standards

DESIRED EXPERIENCE:

  • Experience as a cashier
  • Experience in a retail environment
  • Experience as a regular grocery shopper
  • Knowledgeable with selecting produce and meats

SAFETY:

  • The employee will not use drugs or alcohol on the job
  • The employee will not create a direct threat to the health and safety of others on the job

Last Updated: 03/26/2020

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