See below for a sample Delivery Policy to be used on your site.
Please copy and paste the following into a text editor, complete [store specific information] and return to your project manager or help@freshop.com.
[Insert company here], which sometimes refers to itself as “we” or “us” in this Delivery Policy.
What is the cost of delivery?
Delivery is as low as [$9.99].
Is there a minimum order for delivery service?
Yes, the minimum grocery purchase is [$40].
How do I get a receipt for my purchase?
Itemized receipts will be emailed to you and given to you at the time of delivery.
What if a product is out of stock when the personal shopper fulfills the order?
If an item is out of stock, the personal shopper will contact the customer before they check out to ask about a replacement. If the customer does not get a replacement, the item is refunded.
You will have an option when ordering whether you wish to have the personal shopper contact you or automatically choose an alternative product.
What if I have a problem with an order, have a question about charges, or wish to return an item?
Please contact our Customer Service Team using the Contact Us page. [insert the link for the Contact Us page]
Does someone have to be home to accept the delivery?
[Insert company here] will leave the order with a doorman, front desk person or at your front door only if you indicate this in the order notes.
If a customer is not home for the scheduled delivery, please contact us to reschedule and discuss fees.
Is there an age requirement for accepting the delivery?
Yes, the person accepting the delivery must be at least 18 years old.
Last Updated: 04/02/20